January 4, 2006

Help Desk Response Targets Achieved!

We are pleased to announce that over 93% of email requests to the HSPnet Help Desk in December achieved our response target of 4 hours or less -- in fact 84% of replies were sent less than 2 hours after receipt!

	Less than 2 Hours	2 - 4 Hours	Greater than 4 Hours
Total	84%	10%	7%
BC	84%	7%	9%
AB	82%	14%	4%

If you have any suggestions or feedback for the Help Desk team, please contact our User Support Coordinator at support@hspcanada.net.

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