January 4, 2006
Help Desk Response Targets Achieved!
We are pleased to announce that over 93% of email requests to the HSPnet
Help Desk in December achieved our response target of 4 hours or less
-- in fact 84% of replies were sent less than 2 hours after receipt!
| Less than 2 Hours |
2 - 4 Hours | Greater than 4 Hours |
|
| Total | 84% |
10% |
7% |
| BC | 84% |
7% |
9% |
| AB | 82% |
14% |
4% |
If you have any suggestions or feedback for the Help Desk team, please
contact our User Support Coordinator at
support@hspcanada.net.
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